Effective Date: July 29, 2025
At Outweary, every order is printed just for you. That means we don’t mass-produce, and we treat each item with care. While we can’t accept all returns due to the custom nature of our products, we’re committed to making things right when something goes wrong.
1. Eligible Returns
We will gladly replace or refund your order if:
- The item arrives damaged or defective
- You receive the wrong item, size, or design
- There is a printing error caused by our production team
2. Not Eligible for Return
Because each item is made on demand, we do not accept returns for:
- Choosing the wrong size or color
- Change of mind
- Slight variations in color or placement due to printing process
📌 Please check the size chart carefully before ordering.
3. How to Request a Replacement or Refund
If you receive a damaged or incorrect item, please contact us within 7 days of delivery at:
📧 support@outweary.com
Be sure to include:
- Your order number
- A short description of the issue
- Clear photos showing the defect or error
We’ll review your request and respond within 24–48 hours.
4. Refunds
Approved refunds will be issued to your original payment method.
Please allow 5–10 business days for processing, depending on your bank or provider.
5. Lost Packages
If your order is marked as delivered but you didn’t receive it, please check with your local courier or neighbors first.
If it’s confirmed lost in transit, we’ll assist you in getting a replacement.
6. Need More Help?
We’re always here to help — even if your issue isn’t listed above.
Just drop us an email at support@outweary.com and we’ll figure it out together.
